Terms And Conditions

Returns & Refunds

All sales are final. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us within 10 business days after your package arrives. All claims MUST be made within 10 days of receiving your order. Shipping charges are non-refundable unless product is lost or delayed by UPS. Returned products must be in absolutely new and unused condition for refund.

Privacy Policy

PHONE FACTORIES has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@phonefactories.com with your request. We do not store any type of credit card information.

Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail a info@phonefactories.com with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

Shipping Policy

PHONEFACTORIES uses Fedex Ground, UPS, DHL and the United States Postal Service as our primary delivery partners. The choice of carrier is made based on the size, weight and delivery type of your particular order. All orders are shipped within 24 hours and delivery time for Free Standard Shipping is within 5-9 business days nationwide. Actually for most states and most orders, your order might reach earlier. If you have a more urgent need, we offer three other options -- a flat fee Rapid Ground Service at $5.95, a flat fee Second Day Service at $9.95 and Next Day Service at actual discounted rates charged by our carrier.

All orders to Hawaii, Alaska, Puerto Rico, and APO addresses will be delivered by the US Postal Service and may take up to 2 days longer. Order tracking and delivery confirmation is usually not available for APO and FPO addresses. You may call us to get only the shipping date in those instances.

If you provide a valid e-mail address while ordering, and ensure that email from the domain PHONE FACTORIES.com is not blocked by your e-mail filters, an e-mail confirmation with tracking number should reach you when your order ships. You may also call our support center at 520-204-1358 ( M-F, 9-7 EST ) to get your tracking information.

If ordering more than one type of product, your shipment may originate from more than one location and deliveries may arrive, and be packaged, separately. In all cases however, you will receive e-mail with tracking numbers.

PHONE FACTORIES.com retains the right to charge additional fees for special requests (Next Day Service etc.),

For questions regarding shipment overseas please email us at support@PHONE FACTORIES.com or call 520-204-1358 (USA only)

Get In Touch

Phone Factories
955 Connecticut Ave.
Suite 4104
Bridgeport CT, 06607
Telephone # +1520-204-1358

E-mail: info@phonefactories.com